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purposes & targets

Cruise Ship Bar Waiter/Waitress

  • Cruise Ships,
  • Worldwide

Overview:

    • To provide guests with courteous and professional service.
    • To increase revenue for the company and self by applying up-selling techniques.
    • To meet sales targets as prescribed by the company.

Responsibilities:

    • Maintains clean and orderly lounges / bars and follows the Island Cruises Lounge Responsibilities Guide.
    • Greeting guests when they enter the lounge.
    • Knows his/her bar menu well and is able to explain and suggest drinks.
    • Knows the daily cocktail specials/ingredients and all special promotions that occur.
    • Is self-motivated to sell and recommend drinks in order to meet and exceed the sales targets set by the company.
    • Be able to fully understand and operate the Info Genesis/POS system onboard, in order to create checks and reports necessary.
    • Provides personalized service (remembers guests names and preferences).
    • Verifies that drinks are served in the proper glass with the proper garnish.
    • Adheres to the vessel’s drinking age policy.
    • Helps in bringing the stock up to various bars, when necessary.
    • Helps in the stores during the loading.
    • Attends weekly bar staff meetings and training sessions, as required.
    • Performs all other duties as requested by supervisors (i.e. Luggage Handling, Escorting Guests on embarkation day & Pier Duties)
    • Works at special parties (Repeaters etc.), Officers Presentation and private functions.
    • General cleaning and maintenance according to U.S.P.H. standards.
    • Handles all ship equipment with utmost care and reports any faulty/broken equipment.
    • Assists management with coaching and introduction of new personnel.
    • Personal hygiene and appearance – Uniforms must be clean and ironed at all times – You must always wear your name tag and Palm pin. – Showers at least twice a day – Hair must be neat, well-groomed and above the collar for all male personnel. Beards and mustaches are not permitted in the Bar. Sideburns should not be lower than the ear lobe – For female personnel hair must be kept neatly away from the face. Ladies who need to tie their hair back should wear a dark colored scrunch – Makeup should be tasteful and no visible tattoos. (i.e. hand, arm, neck and leg) – No earrings are allowed for male employees and personal jewelry should be kept to a Minimum. Ladies may wear tasteful and small earrings, and one ring maximum per hand – All shoes are to be enclosed at the toe and heel. Ladies heels are to be no higher than 1 inch
    • Always projects a favorable image of Island Cruises.

Qualifications:

Safety

    • Must be familiar with the ship’s rules and regulations and participates in all required Safety Training and Emergency Life Boat Drills.
    • Participates in the In Port Manning Schedule assigned by the Bar Manager
    • Complies with Island Cruises safety and pollution prevention regulations and operating procedures. Education / Training
    • Minimum of 1year beverage related service experience. Language requirements
    • Fluent English Computer knowledge N/A

 

 

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